We reserve the right to update pricelists, amend designs, specifications, and/or terms prior to order confirmation. Delivery costs shall depend upon location and shall be additional as applicable. Please reach out to us for details on the same prior to order confirmation. Unless specified otherwise, an advance payment is required to confirm an order, followed by a balance payment at the time of dispatch.

Most products have a lead time of 3-6 weeks, unless otherwise mentioned. Some of our products (especially in marble or other stones, terrazzo, etc.) and custom orders may require longer lead times. The lead time for your order shall be shared with you for your approval prior to order confirmation.

We offer standard corrugated packaging for most of our products. We may recommend non-standard or custom wooden boxes, depending upon the delivery location and mode of transport for heavy, large and/or custom products, for which additional charges may apply.

Products must be returned as they were delivered, packaged or sufficiently protected for transport to our workshop. Returns for products purchased through our stockists or retailers will require to be routed through them. We will review the return request and provide a response within 7 working days. Authorisation for a return will be based on a careful understanding of the problem and reason for the return. We cannot accept returns on custom orders.

Do contact us immediately in case of an order cancellation. Orders once shipped cannot be cancelled. We cannot accept cancellations on custom orders.

Please refer to the care instructions provided with your product or refer our website. You can reach out to us at mail@casegoods.in in case of any specific query not addressed in these resources. Any modification may compromise safety, durability, and functionality. We cannot be responsible for products that are modified.

We guarantee that each product meets our stated specifications and is free from manufacturing defects. Under normal usage conditions we warranty our products for a period of one year from the invoice date. Any alterations to the product, changes to its materials, non-compliance with care instructions, or the use of non-original parts may affect the validity of this warranty. Damages during handling are not covered. Variations in natural markings, grain, and figure are characters of each unique product. Environmental conditions and fluctuations (temperature, humidity, etc.) may cause mild alterations in certain materials. These are inherent qualities of the materials themselves and will not affect durability or lifespan of the product.

Our team will support any queries related to the quality and warranty of the product. In case you would like to raise a warranty claim or service request please contact us at mail@casegoods.in with details and/or images (as the case may be). In the event that a specific component needs replacement, we can provide spares and technical guidance.

Spares for any electrical components can be purchased directly by emailing us at mail@casegoods.in and will be chargeable.

Copyright ©️ Casegoods (Pvt Ltd). All rights reserved.

Casegoods was established in 2021 by Samuel and Erica Barclay, and Saleem Bhatri.

All products and work shown on this website are the intellectual property of Casegoods Private Limited. This includes without limitation, texts, drawings, photographs, images, and video material as well as the website itself.

Unauthorized reproduction and distribution of any Casegoods products is strictly prohibited. Only products brought directly from Casegoods or its authorised retail partners are originals.